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AMIOLOGY — a brand of Aries Inc Ltd
Last updated: 28 August 2026
This Returns, Refunds & Cancellation Policy applies to purchases made through ariesincltd.co.uk.
This policy explains your rights when cancelling an online order, returning goods, or reporting an item that is faulty, damaged or not as described.
Nothing in this policy excludes, restricts or affects your statutory consumer rights.
If you wish to cancel an order before it has been dispatched, please contact AMIOLOGY as soon as possible.
You can contact us by:
If your order has not yet been dispatched and can be cancelled, we will cancel it and refund any payment already taken.
If your order has already been dispatched, your statutory cancellation rights may still apply as described below.
If you purchase goods from us as a consumer, you will normally have the statutory right to cancel your purchase without giving a reason.
You must notify us that you wish to cancel within 14 days after the day on which you, or a person nominated by you, receives the goods.
Where an order contains multiple goods delivered separately, the cancellation period runs from the day on which the final item is received.
To exercise your right to cancel, you must clearly notify us before the cancellation period expires.
You can notify us by:
You are not required to use our Returns Form in order to exercise your statutory right to cancel.
Once you have notified us that you wish to cancel, you must return the goods without undue delay and no later than 14 days after notifying us of your cancellation.
Please complete our Returns Form or contact AMIOLOGY before sending your return so that we can provide the appropriate return instructions and return address.
Where appropriate, we may also provide a return shipping label.
Please package returned goods securely and include sufficient information for us to identify your order.
Unless the goods are faulty, damaged, misdescribed or we agree otherwise, you are responsible for the direct cost of returning goods following a change-of-mind cancellation.
You may inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same way that you would reasonably inspect an item in a shop.
You are responsible for taking reasonable care of the goods while they are in your possession.
We may reduce the amount refunded where the value of the goods has been reduced as a result of handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Where reasonably possible, please return the product with its original packaging, accessories, instructions and other items supplied with it.
Where you validly exercise your statutory right to cancel, we will refund payments due to you in accordance with applicable consumer law.
We will make the refund without undue delay and normally no later than 14 days after we receive the returned goods, or after you provide satisfactory evidence that you have returned them, whichever occurs first.
We may withhold the refund until we have received the goods back or you have supplied evidence that they have been returned.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
Where you paid an original delivery charge, we will refund the cost of our standard delivery service.
If you selected a more expensive delivery service, we are not required to refund the additional amount above the cost of our standard delivery service.
Your statutory rights relating to faulty, damaged or misdescribed goods are separate from your right to cancel an online purchase because you have changed your mind.
Under the Consumer Rights Act 2015, goods must be:
If goods do not meet these requirements, you may be entitled to a refund, repair, replacement or price reduction, depending on the circumstances and when the problem becomes apparent.
Consumers normally have a 30-day short-term right to reject faulty goods where the statutory requirements for that right are met.
After this period, other statutory remedies, including repair or replacement, may apply.
Nothing in this policy limits your statutory rights.
If your product is faulty, damaged in transit, incorrect or not as described, please contact AMIOLOGY as soon as reasonably possible.
You can:
Please provide your order details and a description of the problem.
We may ask for photographs or other reasonable information to help us identify a fault or investigate damage with the delivery carrier.
Any request for photographs does not affect your statutory rights.
Where goods are faulty, damaged or misdescribed, AMIOLOGY will meet reasonable return costs where required by law and provide the appropriate return instructions.
Where appropriate, we may offer a replacement or exchange instead of a refund.
For faulty goods, your statutory rights determine when you are entitled to a repair, replacement, refund or price reduction.
Any replacement or exchange offered for convenience does not reduce or replace your statutory rights.
Replacement products are subject to availability.
The statutory right to cancel an online purchase does not apply in certain circumstances provided by law.
This may include, where applicable:
These exceptions do not remove your statutory rights where goods are faulty, damaged or not as described.
If a parcel is returned to us because delivery could not be completed, we will review the circumstances and contact you where necessary.
If the delivery address supplied with the order was incorrect or incomplete, additional delivery arrangements may be required before the order can be sent again.
Nothing in this section affects your statutory rights.
For the quickest return process, please use the Returns Form available on our website.
You will normally need to provide:
Once your request has been reviewed, AMIOLOGY will provide the appropriate return instructions and return address.
Using our Returns Form helps us process your return efficiently, but you are not required to use the form in order to exercise a statutory right to cancel.
If you have any questions regarding a cancellation, return or refund, please contact us:
AMIOLOGY
Email: enquiries@ariesincltd.co.uk
WhatsApp: Available through the WhatsApp contact option on our website
Online: Contact page and Returns Form at ariesincltd.co.uk
For returns, please use our Returns Form or contact us to obtain the appropriate return instructions and return address.
AMIOLOGY is a brand of Aries Inc Ltd, registered in England and Wales under company number 15663900.
